Shipping and Returns - UK and International
Covid 19 - Operations Update
Please click here for info - COVID 19
UK and International Delivery
We aim to dispatch all orders within 2 working days of receiving them. During peak mail order periods (for instance, Christmas or other promotional activities), this time frame may be extended slightly, although every effort will be made to dispatch your order as soon as possible.
All UK mainland deliveries should arrive within 5 working days.
All International deliveries are fully tracked.
UK & International DELIVERY INFORMATION
UK - Standard delivery is charged at £3.90 per order (mainland UK)
For all orders over £30 (before delivery), delivery is FREE
Next Day Delivery - We also offer a Next Working Day service in the UK which is fixed at just £8.50 for any size order. (Working Days Mon - Friday). To qualify you must order before midday for same day dispatch. Orders made on a Friday (before Midday) with Next Day Delivery will be delivered on the next working day (Monday). This is a tracked service with DPD
International Deliveries - full pricing is available at checkout
Europe 3-5 Working days Fully Tracked
International - 5-10 Working days Fully Tracked
Convenient Delivery packaging – In an effort to reduce wasteful packaging and also make delivery more convenient for you. If your order is 2 x 200g bags of coffee or less your delivery will be sent in a box designed to fit through your letterbox so you don’t need to wait in for your Tiki Tonga Coffee Roasters delivery.
N.B not all letterboxes are made equal. Our boxes are designed to meet the Royal Mail letterbox guidelines, sadly this doesn’t cover all letterboxes. We’ve discovered that older houses can often have unusual dimensions and the box may not fit through.
Out Of Stock
Where goods are unavailable, or out of stock, Tiki Tonga Coffee Roasters will advise customers promptly through the online shop or by email or phone where those have been provided with an order.
Re-orders of previous shipments can be done easily through the ‘my account’ section of the website. If one or more products is out of stock, the re-order link will not be visible. Please check individual products required, or select alternatives.
Returns and refunds
If you are unsatisfied with the contents of your dispatch you must contact us, either by telephone 01707 278 400 or email firstname.lastname@example.org within 24 hours of receipt to inform us of your issue and we will let you know what to do next.
Tiki Tonga Coffee Roasters does not refund or exchange if you have ordered incorrectly through our website.